Custom controls is a feature in TFS. It allows customer developed controls to be hosted in work item form. Those controls can implement various business logics or add additional functionality to work with the workitemform.
There are many functionalities that customers want to have in a work item form, and most can be build with using this feature and sometimes by supplementing with an addin. If you think a generic control can be built to address needs out there, you can help build it or suggest that idea for someone else to build it here.
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